Ticketing for your retail team — free, with no per-agent fees
TicketFlow organizes customer requests and internal store and webshop issues in a staged pipeline, with assignments, comments, and full customer context. Included free with every RetailPilot plan.
14-day free trial • No credit card required
Capabilities
What TicketFlow does
Stages pipeline
Every ticket moves through defined stages — from intake to closed. See where each request stands at a glance.
Team assignments
Assign every ticket to a specific team member, so nothing sits in no-man's-land.
Comments & collaboration
Your team discusses each ticket in comments — the full history in one place, not scattered across emails and chats.
Customer context
See who the customer is and their context right next to the ticket — answer without digging through other systems.
Unlimited users
Cashiers, warehouse, webshop — bring the whole team. No per-agent fees, ever.
Helpdesks charge per agent. We don't.
Popular helpdesk tools start at €55+ per month and bill for every extra agent. TicketFlow is included free with every RetailPilot plan, with unlimited users — because supporting your customers shouldn't cost per person.
Add-on: AI Agent API (+€9/month)
Want an AI agent on support? The AI Agent API add-on gives external AI support agents secure, read-only, token-authenticated access to your ticket context — so they answer with the full customer picture.
How much does it cost?
Nothing. TicketFlow is included free with every RetailPilot plan. The base plan starts at €69/month with unlimited users — and ticketing is already in.
Give your team proper ticketing — for free
Try RetailPilot free for 14 days. No credit card, cancel anytime.