ReturnFlow — Returns for WooCommerce
Returns management for WooCommerce stores
ReturnFlow turns returns for your eshop and physical stores into a guided process: find the order, select the products, and the system handles coupons, emails, exchange orders and stock.
14-day free trial • No credit card required
Manual returns cost you — in hours and in customers
As long as returns live in notes, spreadsheets and chat messages, your store is picking up the bill.
Hours lost every week
Find the order in WooCommerce, calculate the refund by hand, issue a coupon, email the customer, fix the stock — then do it all again for the next return.
Mistakes you pay for
A wrong refund amount, a coupon that was never issued, a product that never made it back into stock. Without a system, mistakes aren't a risk — they're a schedule.
Customers who don't come back
The return is the moment of truth: slow, confusing handling loses the customer. A fast, clean process is what makes them buy again.
What ReturnFlow does
From request to shelf, with a system
Everything your store needs to process returns quickly, correctly and with a paper trail.
Guided processing
Find the order, select the returned products, and ReturnFlow calculates fees and the refund amount — step by step, no scratch paper, no calculator.
Automatic coupons and emails
The store-credit coupon is issued automatically in WooCommerce and the customer is notified by email — no copy-paste, no forgotten coupons.
Exchange orders
When the customer wants an exchange, the new order is created automatically on the storefront the original order came from.
Restocking
Choose which store each product returns to and stock is updated — nothing gets lost between the eshop and the shelf.
PIN authorization
Sensitive actions require a manager PIN. You always know who approved what, even when you're not in the store.
Full audit trail
Every step of every return is recorded: who did it, when, and what changed. A complete audit trail with no gaps.
Return statistics
How many returns you get, from which storefront, for which products. Decisions based on data, not gut feeling.
EU compliance
The withdrawal button is now an obligation for online stores
Under Directive (EU) 2023/2673, applying from 19 June 2026, online stores selling to EU consumers must offer a withdrawal function — the so-called "withdrawal button". But the obligation doesn't end at the button: every withdrawal request must be handled correctly, on time, and with evidence.
ReturnFlow is not the button on your storefront — it's everything that happens after it's clicked. It makes compliant returns handling a daily routine:
- Every request goes through the same guided process
- Correct refund and fee calculation, every single time
- A full audit trail — documentation of how each return was handled
- Automatic customer notification by email, without delays
The withdrawal button itself is added to your storefront by its platform or developer. ReturnFlow covers the operational side: correct, documented handling of every return.
Multiple storefronts and stores, one returns desk
Two brands? A separate B2B site? One RetailPilot subscription connects multiple WooCommerce websites and multiple physical stores — and all their returns flow through the same desk.
- All returns, from all your storefronts, on one screen
- Exchange orders are always created on the origin storefront of the original order
- Stock returns to the physical store you choose
- Extra website +€9/mo, extra store +€15/mo
How much does ReturnFlow cost?
Flat price, unlimited users. No per-user fees, no per-return fees.
As your base module
€69/month
The RetailPilot base plan, with ReturnFlow as your core module.
- 1 physical store, 1 connected WooCommerce website
- Unlimited users
- TicketFlow and Quick Stock Check included free
- 14-day free trial
As an add-on
+€29/month
Add ReturnFlow to an existing plan — for example, if your base module is SyncRegister (retail POS).
- Everything in ReturnFlow
- Same users, stores and websites as your plan
- Enable or disable whenever you want
Bring order to your eshop's returns
14-day free trial, no credit card. Be among the first Greek retailers running returns with a real system.